The following general terms and conditions apply to the travel contract between the customer and the tour operator teamtravel GmbH - hereinafter referred to as "the operator" - if this has been effectively agreed.

The brands mannschaftsausfahrt.de, eurotournaments.com & trainingslager.com belong to teamtravel GmbH.

The general terms and conditions supplement the statutory provisions of §§ 651a - y BGB (Civil Code), as well as BGBl. I 2017 p. 2394 (Third Act to Change Travel Regulations) and Articles 250 and 252 of the EGBGB (Introductory Act to the BGB) and fill this out.

The general terms and conditions do not apply if the organizer only acts as an agent for individual travel services in accordance with Section 651w of the German Civil Code (BGB) and specifically points this out to the customer.

1. Conclusion of a contract

1.1 The organizer offers group trips via its homepage or other advertising material. With your registration you offer the organizer a binding contract to take part in the trip you want. The contract is concluded when we confirm the booking of the trip to you in writing. A confirmation by email is sufficient. Telephone and verbal agreements only become binding once we have confirmed them in writing.
1.2 The registration is carried out by the applicant for all participants listed in the registration / lists, for whose contractual obligations the applicant is responsible for their own obligations.
1.3 The contractual partner is the legal person who offers the organizer the conclusion of a travel contract, unless this person acts on behalf of a legal person (association or company) and is authorized to do so by his or her office.
1.4 Pre-contractual information from the organizer about essential characteristics of the travel services (price, additional costs, payment modalities, minimum number of participants, cancellation fees in accordance with Article 250 § 3 Nos. 1, 3 to 5 and 7 EGBGB) are only not part of the package travel contract if this is between the contractual partner and Organizer is expressly agreed.
1.5 The contracting party gives its declaration of consent that all communication takes place in electronic form by email. There is no need to send pre-contractual information, offers, travel price insurance certificates, travel documents such as travel confirmations and vouchers, nor for payment reminders and reminders, by post.
1.6 The contractual partner is not entitled to the possibility of subsequent bookings (additional booking of participants to the already existing travel contract). However, the organizer tries to ensure that additional bookings are made as far as possible. The travel price for the person (s) subsequently booked may differ from the price of the existing booking.
1.7 If the booking cannot be made as per registration, the customer will receive an adapted offer. The organizer is bound to this offer for ten days.

2. Performance

2.1 The performance obligation of the organizer results without exception from the booking confirmation, the offer and the current travel information on the Internet, taking into account all information, explanations and notes contained therein.
2.2 The organizer is not liable for information from the third party providers involved, such as hotels or airlines.
2.3 The organizer is only entitled to make changes or deviations from certain travel services if these do not affect or impair the entire booked travel process. In any case, the organizer is obliged to notify the customer of any subsequent changes in writing and to give reasons.
In the event of serious changes to the booked services, the customer has the right to withdraw from the travel contract or to request the booking of a trip of the same or higher value. Verbal claims are not valid in this case.
2.5 The organizer is not liable for the implementation of third-party services, provided that these were arranged as part of the trip and the customer was made aware of this through information on the website or through the issue of flight tickets with labels. By booking, the customer also accepts the general terms and conditions of the respective responsible organizer.
2.6 Only the dates stated on the airline's flight tickets are valid as departure dates. In the event of changes or delays, the organizer tries to find the best possible solution to the problem. The customer releases the organizer from any claims that may arise from changes or delays in the flight schedule. Any additional costs incurred are borne by the customer.
2.7 Information about the pieces of luggage allowed (this includes both hand luggage and checked luggage) will be given in writing in the offer and will vary depending on the transport company.
2.8 If the use of sports facilities is included in the travel price, the following applies as agreed: It is the responsibility of the respective operator of the sports facility to determine whether the sports facility is not playable. If it is not possible to use the booked sports facility, this represents a travel deficiency for which the customer is entitled to a reduction in the travel price in accordance with Section 651m BGB in the amount of the actually saved expenses. Any further compensation in accordance with Section 651n of the German Civil Code (BGB) is excluded.

3. Payment

3.1 If there is an effective customer money protection contract and this is given to the customer with the name and contact details of the customer money guarantee in a clear, understandable and highlighted manner, the organizer may request and accept payments before the end of the package tour. Upon delivery of the security certificate, a deposit of 20% of the travel price is due after conclusion of the contract. If the amount does not reach the organizer's account within one week, the customer is in default of payment.
3.2 The customer receives the travel documents 10 days after the final payment has been made.
3.3 Unless otherwise stated in the booking confirmation, the remaining amount is due no later than four weeks before the start of the trip, provided the security certificate has been handed over and the tour operator's right of withdrawal can no longer be exercised. Further payment requests beyond the booking confirmation are not required. According to Section 288 of the German Civil Code, the organizer is entitled to charge the customer default interest for each day of delay in payment, provided that the remaining payment has not been received in the organizer's account by the specified time.
3.4 If the down payment and / or the final payment is not made by the customer in accordance with the payment due dates and if the organizer is able to fulfill the contractual services, the organizer is entitled to withdraw from the package travel contract after a reminder with a deadline and to charge the customer according to the cancellation scale .
3.5 The organizer can also indicate earlier payment of the balance in the booking confirmation.
3.6 In the case of short-term bookings, payment for the entire travel price must be made immediately after the contract has been concluded and the security certificate has been sent.

4. Price change

4.1 The organizer reserves the right to change the travel price prior to the conclusion of the contract due to an increase in transport costs, the levies for certain services, such as port or airport fees, aviation security costs or entry fees, tax increases on services booked or a change in the exchange rates applicable for the trip in question after publication of the prospectus or the invitation to tender. This increase may amount to a maximum of 5% of the total tour price. If the price increase is higher than 5%, the customer may withdraw from the trip.
4.2 The price increase may only take place up to 21 days before the start of the journey and must be communicated to the customer immediately after notification.
The customer must assert his / her rights immediately, a maximum of 10 days after notification of the change.

5. Cancellation, rebooking or withdrawal by the customer

5.1 The customer can withdraw from the trip at any time before the start of the trip. The cancellation must be declared to the organizer in writing to the business address of teamtravel GmbH; cancellation by email is not sufficient. The customer should justify the withdrawal in writing.
5.2 If the customer does not start the trip or if he withdraws before the start of the trip, the organizer loses the right to the price of the trip.
5.3 If the cancellation is not justified by the organiser's fault or if there is a case of force majeure, the organizer can demand appropriate compensation for the travel arrangements made up to the cancellation and its expenses depending on the respective travel price. When calculating the compensation, usually saved expenses and any other possible use of the event services are to be taken into account. The tour operator is obliged to justify the amount of the compensation at the request of the traveler.

5.4 The following costs are to be paid in addition to the processing fee of 25 euros per booking process when withdrawing from the trip (including individual persons):
- up to 60 days before the start of the event: 30% of the participant price (plus 100% of the flight price (if booked))

- from the 59th to the 31st day before the start of the event: 50% of the participant price (per person) (plus 100% of the flight price (if booked))

- from the 30th to the 16th day before the start of the event: 70% of the participant price (per person) (plus 100% of the flight price (if s booked))

- from the 15th day before the start of the event: 90% of the participant price (per person) (plus 100% of the flight price (if booked))

- In the event of no-show at the start of the event: 100% of the participant price (per person)

(plus 100% of the flight price (if booked))

5.5 Special offers / packages, individual travel modules as well as individually worked out trips may be subject to more specific cancellation conditions. This is indicated separately in the respective offer.
If the specific compensation is higher than the above flat rate, the organizer reserves the right to claim it. The organizer must justify and prove this.
5.6 If the organizer is obliged to reimburse as a result of a withdrawal, he must make a reimbursement immediately, no later than 14 days after receipt of the declaration of withdrawal.
5.7 The customer can request a change in the number of participants at any time. If teamtravel can fulfill the request, the booking confirmation will be changed. An additional processing fee of EUR 15 per booking process is required for this process.

6. Unused services

6.1 If the traveler does not use the travel services for reasons for which he / she is responsible, he / she is not entitled to a proportionate reimbursement of the travel price. However, the organizer undertakes to seek reimbursement of the saved expenses from the service providers.
6.2 This obligation does not apply if the services are completely insignificant.

7. Changes or withdrawal by the organizer

7.1 Cancellation of the event / trip due to force majeure / Covid-19

The organizer assumes that all trips will take place as usual. In the event that this is not possible, the organizer will cancel individual trips.
A cancellation occurs exactly when the responsible authorities prohibit the hosting, a travel ban or an official travel warning for the affected region is given.

In this special case, the organizer pays back the entire paid participation fee without any deductions.

7.2 The organizer can terminate the contract without observing a notice period if the participant disturbs the implementation of the trip despite a warning from the organizer or if he / she behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified is. If the organizer cancels the contract, the organizer retains the right to the participation price minus the value of the saved expenses as well as the saved advantages that result from other use of the unused services.

7.3 The hotelier / owner: in / operator: in the booked accommodation / sports facility can prohibit the customer from staying at any time for an important reason. The customer is obliged to notify the organizer immediately by email of an outright ban.

8. Obligations of the customer

8.1 If the customer has not received the required travel documents (e.g. e-ticket receipts, hotel vouchers) up to seven days before the start of the journey despite timely payment of the travel price, he / she must inform the organizer immediately. This applies with the exception of short-term bookings.
8.2 The traveler is obliged to notify the organizer of any defects immediately and to request remedial action. This is the duty of the customer. If the traveler culpably fails to report the defect, he / she is not entitled to a reduction in the travel price. The organizer has to provide a remedy, if this is possible and the circumstances permit.
8.3 Baggage delays and damage to baggage must be clarified with the airline concerned directly on site. The organizer can only intervene in a supportive manner.

9. Liability, exclusion of claims and limitation

9.1 The contractual liability for damages that are not physical injuries is limited to three times the participant price (per person), provided that damage to the participant was not caused intentionally or through gross negligence or we are responsible for damage caused to the participant solely due to the fault of a service provider are. Statutory regulations that limit or exclude liability, which are based on international agreements and to which a service provider appointed by us can refer, also apply to our benefit. For all claims for damages made against the organizer from tort that are not based on intent or gross negligence, liability for property damage is limited to three times the participant price (per person and event).
9.2 The organizer is not liable for service disruptions, personal injury or damage to property in connection with third-party services that are only mediated and are expressly identified as such in the advertisement (e.g. excursions, tours, visits to parks and other leisure facilities).
9.3 It is the duty of the customer to handle all types of loaned equipment with care. The organizer is not liable if there is any damage. In this case, the customer must replace the goods in the same quality or bear the costs of the new purchase himself.
9.4 The organizer is generally not liable in the event of force majeure.
9.5 Participants and fellow travelers are responsible for participating in sports and other leisure activities. Sports facilities, equipment and vehicles should be checked before using them.
9.6 The organizer is only liable for accidents that occur at sporting events and other leisure activities if the company is at fault. The organizer recommends taking out accident insurance.
Every participant / fellow traveler is obliged, in the event of service disruptions, to cooperate within the framework of the statutory provisions to avoid possible damage or to keep it to a minimum. Defects and malfunctions are to be reported to the employees immediately; the organizer recommends this in writing. If a participant / fellow traveler does not comply with this obligation through their own fault, they are not entitled to any claims.
Employees on site are not entitled to recognize claims of any kind. Claims of any kind are to be presented to the respective management's authorized representative on site. The organizer recommends the written form.
9.7 Claims due to non-contractual provision of the booked trip must be made to the organizer within one month after the contractually stipulated end of the trip. We recommend the written form. After the deadline, you can only assert claims if you were prevented from observing the deadline through no fault of your own. Your claims from this contract expire after one year, expressly deviating from the statutory regulation. The statute of limitations begins on the day on which the event should end according to the contract.

10. Passport, visa and health regulations

10.1 The organizer informs the citizens of a country of the European Union in which the trip is offered about the legal situation and provisions of passport, visa and health regulations prior to the conclusion of the contract as well as any changes to them before the start of the trip. The responsible consulate can provide information for citizens of other countries. Special features such as dual citizenship, statelessness or others are not taken into account by the organizer.
10.2 The traveler is responsible for complying with all regulations that are important for the implementation of the trip. All disadvantages resulting from non-compliance with these regulations are at his expense, except if they are caused by culpably wrong information from the organizer. If the traveler does not comply with the entry regulations of individual countries, or if a visa is not issued by the diplomatic mission in due time through the fault of the traveler, so that the traveler is prevented from traveling, the organizer is not liable.

11. Ineffectiveness of individual provisions

11.1 The ineffectiveness of individual provisions does not justify the ineffectiveness of the rest of the travel contract.

12. Duty to provide information on the identity of the operating airline

12.1 The EU regulation on informing passengers about the identity of the operating airline (EU 2111/05) obliges the organizer to provide the customer with the identity of the operating airline (s) of all air transport services to be provided in the context of the booked trips of the booking.
12.2 If the operating airline has not yet been determined at the time of booking, the organizer will inform the customer of the airline or airlines that will likely operate the flight.
12.3 As soon as the organizer knows which airline will operate the flight, the customer will be informed by the latter.
12.4 If the airline named to the customer as the operating airline changes, the organizer must inform the customer of this change. The organizer must immediately take all reasonable steps to ensure that the customer is informed of the change as soon as possible.
12.5 The organizer is prohibited from offering the customer flights with airlines that are subject to an EU operating ban. The list of airlines with an EU operating ban (“black list”) is available on the following website: http://ec.europa.eu/transport/modes/air/safety/air- ban / index_de.htm.

13. Rules for using the sports and training facilities

13.1 The customer accepts the special and possibly individual rules for the use of the sports and training facilities, in particular the respective house and site rules, even if these were not known before the contract was concluded. Like these general terms and conditions, they are part of every contract. Exceptions to this rule are agreements that were explicitly made in the travel contract. Unless otherwise stated, the training places and times are allocated by the hotelier, the owner of the course or the organizer. The customer is called upon to express his wishes in this regard to the organizer in advance, but these are non-binding for the organizer and the respective service provider.
13.2 The customer has no decision-making authority in this regard. The respective owners of the sports and training facilities reserve the right to block the facilities because the pitches cannot be used. Unplayability can result from (the list is not exhaustive): Rainfall, snow, hail, storm or other adverse weather conditions. In this case, the travel price will be reduced by the cost of using the sports facilities. Any further reduction in the travel price or compensation for damages is excluded.
13.3 If the organization of a friendship or test match has been agreed to provide the service, this unit - unless otherwise agreed - will not take place in addition to but instead of a training unit.
13.4 The customers are responsible for providing the information required to organize the trip (e.g. information on allergies, eating habits, disabilities, lists of participants, etc.). If the full scope of delivery is not made, as described by the organizer, the trip is not considered defective, nor is the organizer obliged to reduce the price of the trip or to pay compensation.
13.5 If a visitor's tax is due on site, it must be paid directly on site, unless otherwise agreed in advance.
13.6 With the conclusion of the travel contract, the registrant (s) assigns the image rights to the organizer in the name of everyone.
13.7 The customer is prohibited from passing on or distributing copyright protected products.

14. Applicable law and place of jurisdiction

German law applies exclusively to all lawsuits and negotiations.
The place of jurisdiction is Hamburg.

15. Final provision

The conditions apply to all agreements between the organizer and the customer, regardless of the domiciles of all parties involved and the place where the contract was concluded and the place where the service is to be provided.

16. Written communications must be sent to the following address:

teamtravel GmbH
Managing director: Fabian Schlupp
Little Schäferkamp 35b
20357 Hamburg