Terms and Conditions


The following general terms and conditions apply to the travel contract between the customer and the tour operator teamtravel GmbH - hereinafter referred to as "the organizer" - provided this has been effectively agreed.

teamtravel GmbH owns the brands, &

The general terms and conditions supplement the legal provisions of §§ 651a - y BGB (Civil Code), as well as BGBl fill these out.

The general terms and conditions do not apply if the organizer only acts as an agent for individual travel services in accordance with Section 651w of the German Civil Code (BGB) and informs the customer of this separately.

1. Conclusion of a contract

1.1 The organizer offers group trips via its homepage or other advertising media. By registering, you are bindingly offering the organizer the conclusion of a contract to take part in the desired trip. The contract is concluded when we confirm the booking of the trip to you in writing. A confirmation by email is sufficient. Telephone and oral agreements only become binding if they are confirmed by us in writing.
1.2 The registration is also carried out by the registrant for all participants listed in the registration/lists, for whose contractual obligations the registrant is responsible as for his own obligations.
1.3 The contractual partner is the legal person who offers the organizer to conclude a travel contract, unless this person acts on behalf of a legal person (association or company) and is authorized to do so by his office.
1.4 Pre-contractual information from the organizer about essential characteristics of the travel services (price, additional costs, payment modalities, minimum number of participants, cancellation fees in accordance with Article 250 § 3 numbers 1, 3 to 5 and 7 EGBGB) are only not part of the package travel contract if this is between the contractual partner and Organizer is expressly agreed.
1.5 The contractual partner agrees that all communication will take place in electronic form via email. There is no need for postal delivery of pre-contractual information, offers, travel price insurance vouchers, travel documents such as travel confirmations and vouchers, nor for payment reminders and reminders.
1.6 The contractual partner is not entitled to the possibility of subsequent bookings (additional booking of participants to the already existing travel contract). However, the organizer tries to ensure subsequent bookings as far as possible. The travel price for the subsequently booked person(s) may differ from the price of the existing booking.
1.7 If the booking cannot be made according to the registration, the customer will receive an adjusted offer. The organizer is bound to this offer for ten days.

2. Performance

2.1 The organizer's obligation to provide services arises without exception from the booking confirmation, the offer and the current travel information on the Internet, taking into account all information, explanations and notes contained therein.
2.2 The organizer is not liable for information provided by third-party providers involved such as hotels or airlines.
2.3 The organizer is only entitled to make changes or deviations to certain travel services if these do not influence or impair the overall booked travel itinerary. In any case, the organizer is obliged to inform the customer of any subsequent changes in writing and to provide reasons for them.
In the event of serious changes to the booked services, the customer has the right to withdraw from the travel contract or to request the booking of an identical or higher value trip. Oral demands are not valid in this case.
2.5 The organizer is not liable for the implementation of third-party services if these were arranged as part of the trip and the customer was made aware of them by information on the website or by issuing flight tickets with labels. By booking, the customer simultaneously accepts the general terms and conditions of the responsible organizer.
2.6 Only the dates stated on the airline's flight tickets apply as departure dates. In the event of changes or delays, the organizer will endeavor to find the best possible solution to the problem. The customer releases the organizer from any claims that may arise from changes or delays to the flight schedule. Any additional costs incurred will be borne by the customer.
2.7 Information about the permitted pieces of baggage (this includes both hand luggage and checked baggage) will be communicated in writing in the offer and varies depending on the transport company.
2.8 If the use of sports facilities is included in the travel price, the following applies as agreed: Determining whether the sports facility is unplayable is the responsibility of the respective operator of the sports facility(s). If it is not possible to use the booked sports facility, this represents a travel deficiency, for which the customer is entitled to a reduction in the travel price in accordance with §651m BGB in the amount of the expenses actually saved. Any further compensation for damages in accordance with Section 651n of the German Civil Code (BGB) is excluded.

3. Payment

3.1 If there is an effective customer money protection contract and this is handed over to the customer with the name and contact details of the customer money protector in a clear, understandable and highlighted manner, the organizer may request and accept payments before the end of the package tour. A deposit amounting to 20% of the travel price is due after the contract has been concluded in exchange for the security certificate being handed over. If the amount does not reach the organizer's account within a week, the customer is in default of payment.
3.2 The customer will receive the travel documents 10 days after the balance has been paid.
3.3 Unless otherwise stated in the booking confirmation, the remaining amount is due no later than four weeks before the start of the trip, provided that the security certificate has been handed over and the tour operator's right of withdrawal can no longer be exercised. There is no need for further payment requests beyond the booking confirmation. According to §288 BGB, the organizer is entitled to charge the customer default interest for each day of late payment if the remaining payment has not been received in the organizer's account by the specified time.
3.4 If the customer does not make the deposit and/or the remaining payment in accordance with the payment due dates and the organizer is in a position to fulfill the contractual services, the organizer is entitled to withdraw from the package travel contract after a reminder with a deadline and to charge the customer in accordance with the cancellation scale .
3.5 The organizer can also indicate earlier payment of the remaining amount in the booking confirmation.
3.6 For short-term bookings, payment for the entire travel price must be made immediately after the contract has been concluded and the security certificate has been sent.

4. Price change

4.1 The organizer reserves the right to make changes to the travel price before the contract is concluded due to an increase in transport costs, taxes for certain services, such as port or airport fees, aviation security costs or entry fees, tax increases on booked services or a change in the exchange rates applicable to the end of the trip in question after publication of the prospectus or the tender. This increase may not exceed 5% of the total travel price. If the price increase is higher than 5%, the customer may withdraw from the trip.
4.2 The price increase may only occur up to 21 days before the start of the trip and must be communicated to the customer immediately after notification.
The customer must assert his/her rights immediately, at most 10 days after notification of the change.

5. Cancellation, rebooking or withdrawal by the customer

5.1 The customer can withdraw from the trip at any time before the start of the trip. The withdrawal must be declared to the organizer in writing to the business address of teamtravel GmbH; withdrawal by email is not sufficient. The customer should justify the withdrawal in writing.
5.2 If the customer does not start the trip or withdraws before the start of the trip, the cancellation fees listed in Section 5.4 apply.
5.3 Unless the cancellation is due to the organizer's fault or a case of force majeure, the organizer can demand appropriate compensation for the travel arrangements made up to the cancellation and its expenses depending on the respective travel price. When calculating the compensation, saved expenses and any other possible use of the event services must usually be taken into account. At the traveler's request, the tour operator is obliged to justify the amount of compensation.

5.4 The following costs generally have to be paid when (even by individual people) withdraw from the trip:

– up to 60 days before the start of the event: 30% of the participant price (plus 100% of the flight price (if booked))

– from the 59th to the 31st day before the start of the event: 50% of the participant price (per person) (plus 100% of the flight price (if booked))

– from the 30th to the 16th day before the start of the event: 70% of the participant price (per person) (plus 100% of the flight price (if booked))

– From the 15th day before the start of the event: 90% of the participant price (per person) (plus 100% of the flight price (if booked))

- In the event of no-show at the start of the event: 100% of the participant price (per person)

(plus 100% of the flight price (if booked))

5.5 Special offers/packages, individual travel modules and individually tailored trips may be subject to more specific cancellation conditions. This will be pointed out separately in the respective offer.
If the specific compensation is higher than the above flat rate, the organizer reserves the right to claim it. The organizer must justify and prove this.

5.6 If the organizer is obliged to make a refund as a result of a withdrawal, he must make a refund immediately, at the latest 14 days after receipt of the declaration of withdrawal.

5.7 The customer can request a change in the number of participants at any time. If teamtravel can fulfill the request, the booking confirmation will be changed. An additional processing fee of 15 euros per booking process is required for this process.

6. Services not used

6.1 If the traveler does not use the travel services for reasons for which he/she is responsible, he/she is not entitled to a pro rata refund of the travel price. However, the organizer undertakes to seek reimbursement from the service providers for the saved expenses.
6.2 This obligation does not apply if the services are completely insignificant.

7. Changes or withdrawal by the organizer

7.1 Cancellation of the event/trip due to force majeure/pandemic

The organizer assumes that all trips will take place as usual. In the event that this is not possible, the organizer will cancel individual trips. A cancellation occurs exactly when the responsible authorities prohibit the event, there is a travel ban or there is an official travel warning for the affected region.

In this special case, the organizer will immediately refund the entire participant price paid without any deductions.

7.2 The organizer may terminate the contract without notice if the participant disrupts the execution of the trip despite a warning from the organizer or if he/she behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified is. If the organizer terminates the contract, the organizer retains the right to the participation fee less the value of the saved expenses and the saved benefits that result from other use of the services not used.

7.3 The hotelier/owner/operator of the booked accommodation/sports facility can ban the customer from entering the premises at any time for important reasons. The customer is obliged to inform the organizer immediately by e-mail of a pronounced house ban.

8. Obligations of the customer

8.1 If the customer has not received the necessary travel documents (e.g. e-ticket receipts, hotel vouchers) by seven days before the start of the trip despite paying the travel price on time, he/she must inform the organizer immediately. This applies with the exception of short-term bookings.
8.2 The traveler is obliged to report any defects to the organizer immediately and to demand remedial action. This is the customer’s obligation. If the traveler culpably fails to report defects, he/she is not entitled to a reduction in the travel price. The organizer must provide remedial action if this is possible and the circumstances allow it.
8.3 Baggage delays and damage must be clarified directly on site with the relevant airline. The organizer can only intervene to provide support.

9. Liability, exclusion of claims and limitation period

9.1 The contractual liability for damages that are not bodily harm is limited to three times the participant price (per person), provided that the participant's damage was neither caused intentionally nor through gross negligence or that we are solely responsible for damage suffered by the participant due to the fault of a service provider are. Legal regulations that limit or exclude liability, which are based on international agreements and which a service provider employed by us can rely on, also apply in our favor. For all claims for damages made against the organizer due to unlawful acts that are not based on intent or gross negligence, liability for property damage is limited to the amount of three times the participant price (per person and event).
9.2 The organizer is not liable for service disruptions, personal injuries and property damage in connection with third-party services that are merely arranged and are expressly identified as such in the advertisement (e.g. excursions, tours, visits to parks and other leisure facilities).
9.3 The customer has a duty to handle all types of borrowed equipment with care. If damage occurs, the organizer is not liable. In this case, the customer must replace the items of the same quality or bear the costs for the new purchase themselves.
9.4 The organizer is generally not liable in the event of force majeure.
9.5 Participants and fellow travelers must be responsible for their participation in sports and other leisure activities. You should check sports facilities, equipment and vehicles before using them.
9.6 The organizer is only liable for accidents that occur during sporting events and other leisure activities if the company is at fault. The organizer recommends taking out accident insurance.
Every participant / fellow traveler is obliged, in the event of service disruptions, to cooperate within the framework of the statutory provisions to avoid possible damage or to keep it to a minimum. Defects and malfunctions are to be reported to the employees immediately; the organizer recommends this in writing. If a participant / fellow traveler does not comply with this obligation through their own fault, they are not entitled to any claims.
On-site employees are not authorized to recognize claims of any kind. Claims of any kind must be presented to the organizer's authorized representative on site. The organizer recommends the written form.
9.7 Claims due to non-contractual provision of the booked trip must be made to the organizer within one month of the contractually agreed end of the trip. We recommend the written form. After the deadline has expired, you can only assert claims if you were prevented from complying with the deadline through no fault of your own. Your claims from this contract expire in one year, expressly contrary to the statutory provisions. The limitation period begins on the day on which the event was supposed to end according to the contract.

10. Passport, Visa and Health Requirements

10.1 The organizer informs the citizens of a country of the European Union in which the trip is offered about the legal situation and provisions of passport, visa and health regulations before the contract is concluded and about any changes thereto before the start of the trip. For citizens of other countries, the responsible consulate can provide information. Special features such as dual citizenship, statelessness or others are not taken into account by the organizer.
10.2 The traveler is responsible for complying with all regulations important for carrying out the trip. All disadvantages resulting from non-compliance with these regulations will be borne by the organizer, unless they are caused by the organizer culpably providing incorrect information. If the traveler does not comply with the entry regulations of individual countries, or if a visa is not issued in a timely manner by the diplomatic mission due to the traveler's fault, so that the traveler is therefore prevented from traveling, the organizer is not liable.

11. Invalidity of individual provisions

11.1 The ineffectiveness of individual provisions does not justify the ineffectiveness of the rest of the travel contract.

12. Obligation to provide information about the identity of the operating air carrier

12.1 The EU regulation on informing passengers about the identity of the operating air carrier (EU 2111/05) obliges the organizer to inform the customer about the identity of the operating airline(s) of all air transport services to be provided as part of the booked trips of the booking.
12.2 If the operating airline has not yet been determined when booking, the organizer will inform the customer of the airline or airlines that are likely to operate the flight.
12.3 As soon as the organizer knows which airline will operate the flight, the customer will be informed by them.
12.4 If the airline named to the customer as the operating airline changes, the organizer must inform the customer of this change. The organizer must immediately take all appropriate steps to ensure that the customer is informed of the change as quickly as possible.
12.5 The organizer is prohibited from offering the customer flights with airlines that are subject to an EU operating ban. The list of airlines with an EU operating ban (“Black List”) is available on the following website:

13. Rules for using the sports and training facilities

13.1 The customer accepts the special and possibly individual rules for the use of the sports and training facilities, in particular the respective house and site rules, even if these were not known before the contract was concluded. Like these General Terms and Conditions of Business and Travel, they are part of every contract concluded. Excluded from this rule are agreements that were explicitly made in the travel contract. Unless otherwise stated, the training places and times are allocated by the hotelier, the place owner or the organizer. The customer is requested to express his wishes in this regard to the organizer in advance, although these are non-binding for the organizer and the respective service provider.
13.2 The customer has no decision-making authority in this regard. The respective owners of the sports and training facilities reserve the right to close the facilities because the pitches are unplayable. The unplayability can result from (the list is not exhaustive): rain, snow, hail, storms or other weather conditions. In this case, the travel price is reduced by the costs for using the sports facilities. Any further reduction in the travel price or compensation is excluded.
13.3 If the organization of a friendly or test match has been agreed as a service provision, this unit - unless otherwise agreed - will not take place in addition to, but instead of a training session.
13.4 Customers are responsible for providing the necessary information required to organize the trip (e.g. information on allergies, eating habits, disabilities, lists of participants, etc.). If the entire package is not sent as described by the organizer, the trip is not considered defective, nor is the organizer obliged to reduce the price of the trip or pay compensation.
13.5 If a tourist tax is due on site, this must be paid directly on site unless otherwise agreed in advance.
13.6 Upon conclusion of the travel contract, the applicant assigns the image rights to the organizer on behalf of everyone.
13.7 The customer is prohibited from passing on or distributing copyrighted products.

14. Applicable Law and Place of Jurisdiction

German law applies exclusively to all lawsuits and negotiations.
The place of jurisdiction is Hamburg.

15. Final provision

The conditions apply to all agreements between the organizer and the customer, regardless of the domicile of all parties involved and the place where the contract was concluded and the place where the service is to be provided.

16. Written notices should be sent to the following address:

teamtravel GmbH
Managing director: Fabian Schlupp
Little Schäferkamp 35b
20357 Hamburg

last updated: November 2nd, 2023

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